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HP HP2-B115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Relationship & Follow-up | - Account Management |
| HP Product Knowledge | - HP Printing Hardware Portfolio - HP Personal Systems Hardware Portfolio |
| Competitive & Channel Knowledge | - HP Channel Partner Program - Competitive Landscape |
| Sales Process and Skills | - Needs Analysis & Solution Matching - Closing the Sale - Lead Generation and Qualification |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Which outcome can be achieved through proactive management of PCs and personal tablets?
A) a reduction in security level
B) a reduction in help-desk calls
C) an ability to share files
D) an increase in knowledge of user location
2. Which serviceability benefit does the HP 800 series offer?
A) a two-hour, onsite visit
B) remote servicing support
C) a replacement device within twodays
D) EasyAccess door
3. Which HP solution allows IT administrators to quickly and easily configure and update fleet-wide network settings?
A) HP Embedded Web Server
B) HP Web Jetadmin
C) LANDesk
D) HP Device Manager
4. What is the HP strategy in the printing and personal systems market?
A) Produce printing and personal systems that are highly desirable and offer the best entry price.
B) Build devices that require replacement within three years to ensure compatibility with software updates.
C) Develop ever-lasting products at the best market price.
D) Build a full line of reliable devices, including the industry's best set of security, mobility, and management solutions, which give the customer the best value for money
5. What drives customers to implement workflow solutions?
A) Managing the print network
B) The shift from black and white printing to color
C) Efficiency in using information, which means efficiency in serving customers
D) HP Web Jetadmin and Universal Print Driver
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |







