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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Operations Bridge & Infrastructure Management | 25% | - Monitoring and event management - Service health and dependency mapping - Operations analytics and intelligence |
| Application Performance Management (APM) | 25% | - Integration with BSM platform - Application diagnostics and root cause analysis - End-user experience monitoring |
| Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Competitive positioning and differentiation - Building value and ROI cases |
| HP BSM Solution Overview & Value Proposition | 25% | - Aligning solutions to business outcomes - HP BSM architecture and core components - Business challenges and IT pain points |
HP Selling HP Business Service Management Solutions Sample Questions:
1. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
A) director of application quality
B) director of mobile applications
C) director of service management
D) director of security
2. With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?
A) director of performance testing
B) director of operations
C) director of mobile applications
D) director of applications monitoring
3. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?
A) Cost of operations, doing more with less
B) Vendor and tool consolidation @ business insight
C) Proactive and predictive analysis
4. With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?
A) director of performance testing
B) director of operations
C) director of mobile applications
D) director of applications monitoring
5. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)
A) Business Process Monitor
B) Run Time Service Model
C) Service Health Analyzer
D) Operations Logger
E) Vertica
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: E |







