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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Standard Contractual Services?

A) The HP Standard Contractual Services are annual services for multiple products on one agreement.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Refresh Services
B) HP Contractual Services
C) HP Defective Media Retention
D) HP Maintenance Kit replacement
E) HP Post Warranty Care Pack

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
D) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.

4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 58%
B) 18%
C) 32%
D) 92%

5. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Confidential data exposure due to equipment theft
B) Business downtime due to equipment failure
C) Ensuring a recovery time of 134 minutes
D) Downtime during international business travel
E) Saving up to 44% of the time to configure devices
F) Reducing the percentage of devices lost in transit

Solutions: