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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,
B) Revise the test scripts and ask users to repeat the testing.
C) Change the solution to meet the needs of the users and update the training materials.

2. During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?

A) Set project milestones.
B) Create the implementation plan
C) Define sales processes

3. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform. How should the consultant determine and validate their approach with end users?

A) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
B) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.
C) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.

4. Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals. What should the consultant recommend to resolve the issue?

A) Allow sales reps to mark the contact on each opportunity as `'Primary'' to indicate the decision maker.
B) Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.
C) Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.

5. Cloud Kicks (CK) plans to implement Advanced Currency Management in Sales Cloud. CK has roll-up summary fields on the Opportunity. What should CK consider when enabling Advanced Currency Management in its Sales Cloud org?

A) Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.
B) Opportunity roll-up summary fields will update from the Opportunity Line Item object.
C) Opportunity cross-object formulas always use the dynamic conversion rate for currency conversion.

Solutions: