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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - Sustainability and environmental impact - HP Instant Ink and subscription services - HP Planet Partners recycling program |
| HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - HP specialty media and paper |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
HP Selling HP Supplies 2020 Sample Questions:
1. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 500 years
B) 20 years
C) 200 years
D) 50 years
2. A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
A) HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
B) The company can get professional-quality precision output from their HP printers from the first page to last.
C) Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
D) The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
B) Non-HP cartridges (ail prematurely 70% of the time.
C) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
4. Why is using remanufactured toner cartridges bad for business? (Select two.)
A) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
B) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
C) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
D) Remanufactured toner cartridges generate more heat than Original HP cartridges.
E) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C,E |







