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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What can you do with Data Dictionary? (Choose two)
A) Define ABAP coding.
B) Lock a database table against any change by an ABAP program.
C) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
D) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
2. What can you do if a program behaves differently in batch than in a dialog? (Choose two)
A) Search globally in the program for SY-BATCH.
B) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
C) Run the program in batch and select Environment Analysis.
D) Run the program in batch and click on DEBUGGING.
3. What is the function of the F1 key? (Choose two)
A) Display a list of possible input values.
B) Display an explanation of a field's uses.
C) End the session you are in.
D) Display detailed technical information on a field.
4. Which one of the following statements about the return code is true? (Choose two)
A) A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
B) All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
C) A return code can only have one value at a certain time.
D) A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
5. How long are local system log entries kept available in SM21?
A) Until the next system restart
B) Until the entry is overwritten (circular file)
C) Until the records are replicated to the central system log (usually after one hour)
D) Until the name of the system log file is changed manually
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B | Question # 3 Answer: B,D | Question # 4 Answer: A,C | Question # 5 Answer: B |







