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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Create work rules and service objectives - Manage appointment lifecycle and status transitions |
| Introduction to Salesforce Field Service | 10% | - Define components and capabilities - Understand data model and architecture - Identify use cases and business value |
| Dispatcher Console | 15% | - Monitor resources and update appointments - Navigate console and configure views - Manage assignments, Gantt charts, and filters |
| Field Technician Mobility | 10% | - Manage work completion and reporting - Configure Field Service mobile app - Enable offline functionality and sync |
| Initial Configuration | 15% | - Configure profiles, permission sets, and access - Enable Field Service licenses and settings - Set up geocoding and data integration rules |
| Contractor Management | 10% | - Set up contractor capacity and visibility - Track work performed by contractors - Configure scheduling preferences for third parties |
| Core Field Service Elements | 20% | - Configure work orders, service appointments, and assets - Set up service resources, locations, and products - Define operating hours and service territories |







