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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - Server and software installation - Integration with Avaya Aura Contact Center - Licensing and activation - Post-installation verification - High availability and redundancy setup |
| Topic 2: Security and Compliance | 10% | - Regulatory compliance requirements - Data security and encryption - Access control and audit trails |
| Topic 3: Configuration and Administration | 30% | - Call capture methods and triggers - User roles and permissions - Recording policies and rules - Quality monitoring forms and scoring - Storage management and retention policies - Replay, retrieval and export settings |
| Topic 4: Maintenance and Troubleshooting | 15% | - Common recording/monitoring issues - System monitoring and logging - Log analysis and diagnostics - Software updates and patches - Backup and disaster recovery |
| Topic 5: Architecture and Planning | 20% | - Avaya Aura Contact Recording (ACR) architecture - Avaya Aura Quality Monitoring (AQM) architecture - System requirements and compatibility - Capacity planning and sizing - Network and protocol considerations |
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