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Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting | - Problem diagnosis
|
| Topic 2: Applications and Unified Communications | - Integrated applications
|
| Topic 3: Networking and SIP Integration | - Network services
|
| Topic 4: User and Telephony Configuration | - Endpoint configuration
|
| Topic 5: IP Office Solution Architecture | - Platform fundamentals
|
| Topic 6: Installation and Initial Configuration | - System deployment
|
| Topic 7: System Maintenance and Verification | - Operational management
|
Avaya IP Office Implementation Sample Questions:
1. Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)
A) TFTP
B) SMTP
C) HTTP
D) NTP
2. Which condition will cause a defaulted IP Office control unit to be a DHCP server when connected to a network after rebooting?
A) if the IP Office doc-s not receive a DHCP response
B) If a DHCP serveris present on the same VLAN
C) if a HTTP server responds to the TP OfficeDHCP request
D) if the IP Office is connected to a layer two switch with an Ethernet cross-over cable
3. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)
A) Allocate hall the channels to an incoming Line Group ID.
B) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
C) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
D) Allocate half the channels to an outgoing Line Group ID.
4. Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
A) Extension 210 will be dialed
B) Extension 203 will be dialed.
C) The system will timeout and no extension will be dialed.
D) Extension 210 will be dialed after 4 seconds.
5. In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?
A) The buttons only appearwhen the useris set to be a Public User.
B) The buttons have been programmed within User Rights.
C) The buttons can be changed or configured by the user.
D) The buttons ate unavailable to users setas Basic Worker.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: B |







