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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers

A) Headline
B) Text Area
C) Email
D) Radio Group
E) Range

2. A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.
Which OmniStudio tool should the consultant use to meet this requirement?

A) OmniScripts
B) DataRaptors
C) Integration Procedures
D) FlexCards

3. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with multiple card filters
B) Using a single FlexCard with three states
C) Using three FlexCards
D) Using a single FlexCard with three flyouts

4. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

A) Create a reusable OmniScript to update address information.
B) Create new versions of the OmniScripts to collect the address information.
C) Add an address typeahead element to all the OmniScripts.
D) Use a DataRaptor Transform to standardize the data format.

5. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single OmniStudio Action that invokes separate Omniscripts
B) Single FlexCard with an Action to invoke an OmniScript
C) Specific FlexCards with Actions for each type of Contact
D) Multiple OmniStudio Actions that invoke separate OmniScripts

Solutions: