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Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Objects & Framework | 20% | - Configure business rules and bundling - Use Oracle Utilities Application Framework - Understand business object elements and lifecycle |
| Collections & Field Activities | 15% | - Upload and manage field activities - Manage overdue debt and collections - Maintain service cycles and routes |
| Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Manage billing processes - Process payments and overpayments |
| User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |







