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ServiceNow Fundamental Training as Pre-requisite
In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.
The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:
- Notifications and chat
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- Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
- Some of the major tools and features related to application development
- Populating the database using import sets
- Running basic reports, as well as the benefits of metrics and dashboards
- Various script types used throughout the platform
- Application navigation and user interfaces like lists and forms
- Task management using assignment rules, presence, and work notes
- Protecting ServiceNow instance data using Access Control rules
- Capturing and moving configurations between instances, using update sets
- The importance of branding, as well as how to apply it to the platform
- Using Flows and Workflows for process automation
- The structure of a configuration management database (CMDB) and associated configuration items
- The database structure: tables, records, and fields
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The exam consists of approximately (60) questions. For each question on the examination,there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response which most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
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ServiceNow PR000370 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Platform Overview and Fundamentals | - ServiceNow architecture and cloud platform concepts
|
| Topic 2: Service Catalog and Request Management | - Catalog items and request workflows
|
| Topic 3: Data Management and CMDB | - Tables, records, and database structure
|
| Topic 4: Workflow and Automation | - Flow Designer and workflow engine
|
| Topic 5: Reporting and Analytics | - Report generation and dashboards
|
| Topic 6: User Administration and Security | - Users, groups, and roles management
|







