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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Care Pack and Support Services | - Service offerings
|
| Environmental Sustainability | - Sustainable printing initiatives
|
| Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Security and Compliance | - Print security solutions
|
| Workflow and Productivity Solutions | - Business productivity features
|
| HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Basic Troubleshooting | - Common printing issues
|
| Printing Technologies | - Core printing technologies
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
What is the key technology behind the leading first page out performance of HP LaserJet printing devices?
A. HP intelligent networking
B. HP instant-on fuser
C. HP color tables
D. HP FastRes
Question 2
How much is office paper usage increasing each year, according to Xplor '06?
A. 3%
B. 8-10%
C. 6-8%
D. 10-12%
Question 3
Which phrase describes real-world performance?
A. the total printing process, from clicking Print, to a finished page in the output bin
B. the ability of a printer to collate and staple without jamming
C. the total cost of ownership, including memory and accessories
D. the movement of a print job through the network
Question 4
Which trend presents a growing security challenge for IT staff?
A. Large numbers of people upgrading to the latest Windows operating system
B. Bring Your Own Device (BYOD) to work scenarios
C. Larger percentages of users installing their own anti-virus software
D. More people printing to fewer printing devices
Question 5
What is a characteristic to look for in a potential imaging and printing customer?
A. no change in industry
B. concentration of knowledge workers
C. stable workforce (not growing)
D. reduction of jobs
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |







