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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A. Creating activity summaries
B. Predicting assignment duration
C. Filtering on the planning list
D. Filling smartforms
Question 2
What information is contained in the QR code?
Choose the correct answer.
A. A URI with the phone number of the responsible technician
B. A link pointing to the Self Service Portal
C. A short URL pointing to the web page with the chat assistant
Question 3
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A. Service API
B. Mobile API
C. Data API
D. Appointment Booking API
E. Query API
Question 4
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A. Customer loyalty programs
B. Expert guidance
C. Integrated toolchain
D. Best marketing practices
E. Standardized framework
Question 5
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A. Development of new AI features
B. Collection of daily and historical data on system health
C. Real-time financial analysis
D. Jump-ins to SAP Cloud ALM applications for detailed insights
E. Overview of System Health score for SAP systems
Solutions:
| Question 1 Answer: A,B,C | Question 2 Answer: C | Question 3 Answer: A,C,D,E | Question 4 Answer: B,C,E | Question 5 Answer: B,D,E |







