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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Service Lifecycle | - Continual Service Improvement - Service Strategy - Service Operation - Service Transition - Service Design |
| Service Management as a Practice | - Role of service management - Definition of services and customers - Concept of best practices in service management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Punkte betreffen Fairness und Transparenz?
A) Service Design
B) Kapazitätsverwaltung
C) Governance
D) Service Level Management
2. In der Phrase "Menschen, Prozesse, Produkte und Partner". Produkte bezieht sich auf:
A) Alle Vermögenswerte des Dienstanbieters
B) IT-Infrastruktur und -Anwendungen
C) Waren, die von Dritten zur Unterstützung der IT-Services bereitgestellt werden
D) Services, Technologie und Tools
3. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?
A) Key Performance Indicators (KPIs)
B) Kundenzufriedenheit
C) Der Wert einer Dienstleistung
D) Gesamtbetriebskosten (TCO)
4. Wie wird der Servicekatalog verwendet, um der Service-Provider-Organisation einen Mehrwert zu verleihen?
A) Bereitstellung einer zentralen Informationsquelle zu den bereitgestellten IT-Services
B) Zeigt die geschäftlichen Auswirkungen einer Änderung an
C) Anzeigen der Beziehungen zwischen Konfigurationselementen
D) Zur Vorhersage der Hauptursache von Problemen in der IT-Infrastruktur
5. Welcher Prozess ist dafür verantwortlich, dass ein Dienst oder eine Anwendung ordnungsgemäß getestet wird?
A) Freigabe- und Abteilungsverwaltung
B) Service Asset- und Konfigurationsmanagement
C) Wissensmanagement
D) Service Level Management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
