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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What must always be done before an activity is automated?

A) Check that the activity has already been optimized
B) Ensure the solution removes the need for human intervention
C) Ensure that DevOps has been successfully implemented
D) Check that suitable new technology has been purchased

2. Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A) Sometimes nothing from the current state can be re used
B) If a practice is easier to follow it is more likely to be adopted
C) Fast does not mean incomplete
D) Communicate in a way the audience can hear

3. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Change control
B) Service request management
C) Service level management
D) Problem management

4. Which is NOT a component of the service value system?

A) Opportunity and demand
B) The service value chain
C) Continual improvement
D) Governance

5. Which statement about value streams is CORRECT?

A) Each value stream must include all six value chain activities
B) Each value stream must include all 34 ITIL practices
C) Each value stream must include suppliers or partners
D) Each value stream must be designed for a specific scenario

Solutions: