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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Storage Fundamentals | - Basic storage concepts (block, file, object) - Storage architectures and tiers - RAID concepts and data protection mechanisms |
| Data Protection and Availability | - High availability and disaster recovery - Replication technologies - Backup and restore concepts |
| Troubleshooting and Support | - Log analysis and problem determination - Common storage issues and diagnostics - Performance troubleshooting |
| IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Storage Administration and Management | - Storage monitoring and performance management - Volume provisioning and configuration - Capacity planning and optimization |
| SAN and Networked Storage | - Zoning, masking, and connectivity - iSCSI and IP-based storage networking - Fibre Channel SAN concepts |
IBM Enterprise Storage Technical Support Sample Questions:
A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-5
- B. LTO-6
- C. LTO-4
- D. LTO-3
Correct Answer: C 🗳️
A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)
- A. Pay as you grow from 16 to 48 ports
- B. 10Gbps port support
- C. 1Gbps port support
- D. 16Gbps port support
- E. 1U of rack space
Correct Answer: C,E 🗳️
Which resource informs a storage specialist if a TDA is mandatory or optional?
- A. IBM Trigger Criteria / Designated Product List
- B. TDA Discussion Guide
- C. IBM Pre-sale TDA Checklist
- D. Systems Assurance Product Review Guide
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?
- A. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
- B. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
- C. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
- D. The IBM XIV has two hot spare drives per module to handle failures.
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
- A. Monitor
- B. Service
- C. Security Administrator
- D. Copy Operator
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
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