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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) Useful when selling to customers.
C) A common barrier to communication.
D) A good first impression of customers.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Relaxed type.
B) Amiable type.
C) Authoritative type.
D) Analytical type.

3. A customer who is an Amiable Type would typically be classed as:

A) An authoritative and informed customer.
B) Unlikely to make a purchase.
C) Someone who often comes in to chat and not buy.
D) Talkative and interested more in opinion than facts.

4. A key customer exchange is when there are a number of:

A) Customers entering a shop.
B) Customers leaving a shop.
C) Customers talking to each other.
D) Important events in customer interactions.

5. Customer information should be collected by a shop:

A) If a customer appears to be one who will return to the shop.
B) Once you are aware that the customer is a regular shopper.
C) The first time the customer comes into the shop.
D) When the customer makes his first purchase.

Solutions: