Latest Plat-101 Actual Free Exam Updated 125 Questions
Online Questions - Valid Practice Plat-101 Exam Dumps Test Questions
Salesforce Plat-101 Exam Syllabus Topics:
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NEW QUESTION # 75
A Salesforce associate deletes an Account of a company that recently went out of business.
Which other related records are automatically deleted?
- A. Any related cases
- B. Any related opportunities
- C. Any related leads
Answer: B
Explanation:
When an account is deleted, any related opportunities are also deleted, unless they are closed or have a contract associated with them.
NEW QUESTION # 76
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees
- A. Salesforce Help
- B. User Management Settings
- C. Company Information
Answer: C
Explanation:
The company information page shows the number of licenses available to be assigned to the new employees, as well as other details about the organization.
NEW QUESTION # 77
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements7
- A. Experience
- B. Analytics
- C. Nonprofit
Answer: C
Explanation:
The Nonprofit Cloud is the cloud that is preconfigured to handle all of the requirements listed. The Nonprofit Cloud is a set of products and solutions designed specifically for nonprofit organizations, such as operations management, program management, grantmaking, fundraising, marketing, and engagement. The Nonprofit Cloud includes the Nonprofit Success Pack (NPSP), which is a managed package that adds pre-built objects, fields, workflows, and reports to the standard Salesforce platform. The Analytics Cloud is a cloud that provides business intelligence and data visualization tools, such as Einstein Analytics and Tableau. The Experience Cloud is a cloud that allows the creation of digital experiences, such as websites, portals, and mobile apps, for customers, partners, and employees.
NEW QUESTION # 78
Get Cloudy Consulting (GCC) wants to simplify its sales teams Account Record page with the following recommendations:
* Adding tabs
* Hiding components
* Making fields conditionally visible
Where should GCC's Salesforce associate go to draft these changes for review?
- A. Record Types
- B. Lightning App Builder
- C. Page Layouts
Answer: B
Explanation:
The Lightning App Builder is a tool that allows the associate to draft changes to the account record page, such as adding tabs, hiding components, and making fields conditionally visible, and preview them before publishing.
NEW QUESTION # 79
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.
What should be used to build this integration?
- A. Financial Services
- B. MuleSoft
- C. Commerce Cloud
Answer: B
Explanation:
The tool that GCC should use to build an integration between its financial system and its Salesforce environment is MuleSoft. MuleSoft is a platform that enables companies to connect any application, data, or device using APIs. MuleSoft helps GCC to create and manage integrations between Salesforce and other systems, such as its financial system, without writing any code. MuleSoft also provides prebuilt connectors, templates, and best practices to speed up the integration process
NEW QUESTION # 80
A Salesforce associate wants to quickly create an org where they can learn, practice, and develop Salesforce skills.
Which type of org should they create from within Trailhead?
- A. Playground
- B. Sandbox
- C. Developer Edition
Answer: C
Explanation:
The type of org that the associate should create from within Trailhead to quickly learn, practice, and develop Salesforce skills is a Playground. A Playground is a free, fully functional Salesforce org that you can use to test and explore the platform. You can create multiple Playgrounds from Trailhead and use them to complete hands-on challenges and projects1. A Developer Edition is a type of org that you can create from the Salesforce website, not from Trailhead. A Sandbox is a type of org that you can create from a production org as a copy of it for testing and development purposes
NEW QUESTION # 81
A deleted record needs to be recovered from the Recycle Bin.
Where can the user find the Recycle Bin?
- A. App Launcher
- B. Global Search
- C. Setup
Answer: A
Explanation:
The place where the user can find the Recycle Bin is the App Launcher. The App Launcher is a menu that allows users to access all the apps and items in their Salesforce org. The Recycle Bin is one of the items that can be found in the App Launcher. The user can search for "Recycle Bin" in the App Launcher and select it to view and restore their deleted records. The Recycle Bin is not located in Setup or Global Search.
NEW QUESTION # 82
Get Cloudy Consulting (GCC) wants to build one dashboard for Leads and Opportunities. GCC want the data to be displayed based on the logged-in user's security setting.
Which type of dashboard should this be?
- A. Static
- B. Dynamic
- C. Standard
Answer: B
Explanation:
The type of dashboard that GCC should use to display data based on the logged-in user's security setting is a Dynamic dashboard. A Dynamic dashboard allows each user to see the dashboard data according to their own access level and permissions. For example, a sales manager can see the data for their entire team, while a sales rep can only see their own data4. A Static dashboard is a type of dashboard that shows the same data to all users, regardless of their access level and permissions. A Standard dashboard is a type of dashboard that shows the data based on the security setting of the dashboard running user, which is a single user that is specified when the dashboard is created or edited
NEW QUESTION # 83
A Salesforce associate is looking at a custom Contact list view and wants to show more information from the record.
What should they do to add the missing key columns?
- A. Select Fields to Display
- B. Edit sharing settings
- C. Edit list filters
Answer: A
Explanation:
Selecting Fields to Display is what the associate should do to add the missing key columns to the custom Contact list view. Selecting Fields to Display is a feature that allows the user to choose which fields to show as columns in the list view, and in what order. The user can select up to 15 fields to display, and drag and drop the fields to rearrange the column order. Editing list filters is a feature that allows the user to apply one or more criteria to filter the records that are displayed in the list view. The user can select a field, an operator, and a value for each filter, and combine multiple filters with AND or OR logic. Editing sharing settings is a feature that allows the user to control the access and visibility of records for different users and groups. The user can define the organization-wide default, role hierarchy, sharing rules, and manual sharing for each object.
NEW QUESTION # 84
A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.
- A. Croup by active products > Filter to show opportunities this year > Sum the quantity
- B. Group by product family > Filter to show only Closed Won opportunities >Sum the total number sold
- C. Group by opportunity stage> Filter by product family > Sum the total number sold
Answer: C
Explanation:
The steps that the sales manager should follow to create a report that shows their top-selling product families by quantity are:
* Group by product family > Filter to show only Closed Won opportunities > Sum the total number sold These steps will allow the sales manager to see how many products from each product family were sold in the closed opportunities, and compare the performance of different product families.
NEW QUESTION # 85
A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?
- A. App Launcher
- B. Global Search
- C. Object Manager
Answer: B
Explanation:
The global search box is the most efficient way to find a record within the custom object called Shipment. The global search box is a feature that allows the user to search for records across multiple objects and fields using keywords or phrases. The global search box also supports wildcards, operators, and filters to refine the search results. For example, the user could enter "Shipment*" in the global search box to find all records that start with "Shipment" in the Shipment object. The App Launcher is a feature that allows the user to access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. The App Launcher does not allow the user to search for records within an object, but only to navigate to the object's home page. The Object Manager is a feature that allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. The Object Manager does not allow the user to search for records within an object, but only to configure the object's settings and customization.
NEW QUESTION # 86
Get Cloudy Consulting currently stores information about is customers and partners in the Account object.
There are a few details specific to partners that are not applicable to customers.
What is the recommended way to display only the information application to each group?
- A. Create custom object called Partner and Customer
- B. Create record types on Account called Partner and Customer
- C. Use Account for customers and create a custom object for partners.
Answer: B
Explanation:
Creating record types on Account called Partner and Customer is the recommended way to display only the information applicable to each group. Record types allow different page layouts, picklist values, and business processes to be assigned to different users based on their profile. For example, the Partner record type could have a page layout that includes fields specific to partners, such as Partner Type, Partner Level, and Partner Status. The Customer record type could have a different page layout that excludes those fields. Using Account for customers and creating a custom object for partners would not be advisable, because it would create data silos and make reporting and sharing more difficult. Creating custom objects called Partner and Customer would not make sense, because they are both types of accounts and should use the standard Account object.
NEW QUESTION # 87
Get Cloudy Consulting wants to implement AI Agents to assist with customer service.
Where can Agents be deployed?
- A. Slack
- B. Queues
- C. Chatter
Answer: A
Explanation:
Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer service.
These tools can integrate into communication platforms to enhance user interactions. Slack, a Salesforce product, allows businesses to deploy AI Agents to streamline communication and provide instant support within customer workflows. This integration leverages Slack's powerful collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.
Here is how the other options are incorrect:
* A. Queues: While Salesforce Queues manage workloads and assign cases, they are not a place where AI Agents can be deployed. Queues are primarily for task or case assignments.
* B. Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It does not support the deployment of AI Agents for customer service purposes.
References from Salesforce Documentation:
* Slack and Salesforce Integration Overview
* Einstein Bots Deployment Options
* Salesforce Associate Exam Guide
NEW QUESTION # 88
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
- A. A custom report type
- B. A Roll-Up Summary field
- C. The Opportunity related list
Answer: B
Explanation:
A roll-up summary field is the best way to display the sum of all closed won opportunity amounts at the account level. A roll-up summary field is a type of field that calculates a value from a set of related records, such as the sum, average, min, or max. A roll-up summary field can only be created on the master object of a master-detail relationship, and it can only calculate values from the detail object. For example, a roll-up summary field called Total Revenue could be created on the Account object, and it could calculate the sum of the Amount field from the Opportunity object, where the Stage field equals Closed Won. A custom report type is a tool that allows the user to create a report based on the relationships between a primary object and its related objects. A custom report type does not display a value at the account level, but at the report level. The opportunity related list is a component that shows the related opportunities for a specific account record. The opportunity related list does not display the sum of all closed won opportunity amounts, but only the individual amounts for each opportunity.
NEW QUESTION # 89
A manager can see all of the records owned by their team, but not records owned by other teams.
How is access to the records being controlled?
- A. Role Hierarchy
- B. Permission Sets
- C. Profiles
Answer: A
Explanation:
The role hierarchy is a way of controlling access to records based on the user's position in the organization. A user can see all of the records owned by themselves and the users below them in the hierarchy, but not records owned by users above them or in a different branch.
NEW QUESTION # 90
The salesforce account executive for Get Cloudy Consulting (GCC) advises the company to use United Clouds to assist with its transition to using Salesforce as its CRM. GCC also plans to add an app in Salesforce from Connected Mail.
What is the role of each of these companies?
- A. Get Cloudy Consulting - CustomerConnected Mail - Consultant -United Clouds -Partner
- B. Get Cloudy Consulting -CustomerConnected Mail - Product United Clouds -partner Independent Software Vendor (ISV)
- C. Get Cloudy Consulting - Customer Connected Mail -independent Software Vendor (ISV)United Clouds
- Partner
Answer: C
Explanation:
The role of each of these companies is as follows:
* Get Cloudy Consulting - Customer: GCC is the customer of Salesforce, which means it uses Salesforce products and services to run its business.
* Connected Mail - Independent Software Vendor (ISV): Connected Mail is an ISV, which means it develops and sells applications that are built on the Salesforce platform and are available on the AppExchange.
* United Clouds - Partner: United Clouds is a partner of Salesforce, which means it provides consulting, implementation, integration, or training services to help customers succeed with Salesforce.
NEW QUESTION # 91
A Salesforce associate wants to learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way.
Which resource should they use?
- A. Salesforce Help
- B. Trailblazer Community
- C. Trailhead
Answer: C
Explanation:
Trailhead is the resource that the Salesforce associate should use to learn more about converting leads to contacts in an asynchronous, gamified way. Trailhead is a learning platform that provides interactive, online, and free courses for anyone who wants to learn Salesforce skills and earn credentials. Trailhead allows the user to learn at their own pace, in their own time, and in their own way. Trailhead also provides gamification features, such as badges, points, and ranks, to motivate and reward the user for their learning progress.
Trailhead has a module called Lead Management that covers the topic of converting leads to contacts, among other topics. Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features.
Salesforce Help is not a learning platform, and it does not provide gamification features. The Trailblazer Community is a resource that provides an online platform where Salesforce users, partners, employees, and experts can connect, collaborate, and learn from each other. The Trailblazer Community is not a learning platform, and it does not provide gamification features.
NEW QUESTION # 92
Get Cloudy Consulting wants to implement Salesforce within its sales and service divisions, and automate several processes that involve both.
Which approach should they explore first?
- A. Third-party consulting services
- B. Declarative
- C. Programmatic
Answer: B
Explanation:
Declarative tools in Salesforce allow for process automation without the need for code. These tools, such as Process Builder, Flow Builder, and Approval Processes, enable users to configure automation that spans multiple divisions like sales and service. This approach is user-friendly, cost-effective, and faster to implement compared to programmatic solutions.
* B. Programmatic: Programmatic approaches (e.g., Apex code) should be used when declarative tools cannot meet specific complex requirements.
* C. Third-party consulting services: While consulting services may assist with implementation, exploring Salesforce's native tools should be the first approach.
References from Salesforce Documentation:
* Declarative vs. Programmatic Development
* Process Automation Overview
NEW QUESTION # 93
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?
- A. A spreadsheet where the records are rows and the fields are columns
- B. A set of relationships that link an Account, Contact, or Opportunity
- C. Physical visualization of an Account, Contact, or Opportunity
Answer: A
Explanation:
A spreadsheet is a representation of an object, where the records are rows and the fields are columns. An object is a collection of records that have the same fields, such as account, contact, or opportunity.
NEW QUESTION # 94
A Salesforce associate tries to create a new user in a sandbox using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org' username?
- A. Salesforce usernames must be formatted like an email address with.com at the end.
- B. Salesforce usernames must include the user s full name and be formatted like an email address.
- C. Salesforce usernames must be unique across all Salesforce orgs and that one is already in use.
Answer: C
Explanation:
The problem with creating the Astrogetdoudy.org username is that Salesforce usernames must be unique across all Salesforce orgs and that one is already in use. Salesforce usernames are global identifiers that allow users to log in to any Salesforce org or instance. Therefore, usernames cannot be duplicated or reused by different users
NEW QUESTION # 95
A sales manager requests a report that shows total opportunity amounts grouped by:
* Small opportunities - Amount is less than $50,000.
* Medium opportunities - Amount is between $50,000 and 5100,000.
* Large opportunities - Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?
- A. Create a formula field off of Amount.
- B. Create a custom field in Setup.
- C. Create a bucket field off of Amount,
Answer: C
Explanation:
The best way to create a field that shows the amount as described in the question is to use a bucket field off of Amount. A bucket field lets you group report values into categories without creating a formula or a custom field2. You can create a bucket field for any numeric, picklist, or text field in a report.
NEW QUESTION # 96
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