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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of Cluster1 components.
B) It provides a single location to view the status of each supported Oceana component.
C) It provides a single location to view the status of the UCM Oceana component.
D) It provides a single location to view the status of the UAC Oceana component.

2. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D) ED allows you to deploy both old and new ED workflows In the ED without any problems.

3. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and LDAP as Authentication Authority
B) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
C) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
D) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password

4. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) UCID
B) Call Ref ID
C) Call ID
D) Context ID
E) Session ID

5. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

Solutions: