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Salesforce Certified Slack Administrator Sample Questions:

1. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Work closely with the executive team, and have them mandate public channel usage.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.

2. You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
B) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
C) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

3. Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A) Prepare for a decrease in workload since channel requests will need to be processed less frequently.
B) Keep up to date on all channel naming conventions to accurately process requests.
C) Appoint other members of their workspace to help with the workload.
D) Create a process for channel requests.

4. You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A) Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
B) Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
C) Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
D) Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
E) Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).

5. As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?

A) Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
B) Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
C) Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
D) Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.

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