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Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data.
Which consideration should the consultant take into account?
A) Salesforce Connect should be used with on-premises data systems.
B) Salesforce Connect allows real-time access to current data.
C) Salesforce Connect External Objects count against the limit of custom objects.
2. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?
A) Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
B) Create a Global Action to convert leads via the Salesforce mobile app.
C) Install an AppExchange package to convert leads via the Salesforce mobile app.
3. Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.
Which solution should the consultant recommend when CK sets up the new account process?
A) Add the user to a separate role at the lowest level of the role hierarchy.
B) Assign the Modify All Data permission to the user.
C) Place the user in 4 separate role at the highest level! of the role hierarchy.
4. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?
A) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
B) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
C) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
5. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?
A) Hold a kickoff meeting with the CK stakeholders.
B) Export the data from the competitor's system and merge it into Ck's org.
C) Conduct discovery sessions and document existing business practices for each company.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |







