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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Scalability and maintainability - Sales Cloud implementation strategies |
| Topic 3: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 4: Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Topic 5: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 6: Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks wants to track and report on the percentage of leads that convert into opportunities, by lead source, over the past year. What should the consultant recommend?
- A. Manual spreadsheet tracking outside Salesforce
- B. A single Chatter post per month
- C. A report on Leads grouped by Lead Source with conversion rate formulas, or a Lead Conversion dashboard
Correct Answer: C 🗳️
Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
- A. Report on the opportunity records created on a mobile device.
- B. Review the user profiles for mobile device permissions.
- C. Download the Login History report and filter by device type.
Correct Answer: A 🗳️
During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?
- A. Set project milestones.
- B. Create the implementation plan
- C. Define sales processes
Correct Answer: A 🗳️
Which prerequisite should the consultant consider before enabling Opportunity Splits?
- A. Enable Opportunity Teams and confirm the owner is a team member.
- B. Ensure open opportunities are owned by active users,
- C. Add customized split types to opportunities.
Correct Answer: A 🗳️
A consultant is helping Cloud Kicks decide between Professional, Enterprise, and Unlimited Edition for their Sales Cloud rollout, given the need for custom objects, API access, and sandboxes. What should the consultant recommend considering?
- A. Only considering the number of user licenses
- B. Edition feature limits (API access, custom objects, sandboxes) against business requirements
- C. Choosing the cheapest edition regardless of needs
Correct Answer: B 🗳️
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