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Salesforce Certified Platform Strategy Designer Sample Questions:

1. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A) MuleSoft
B) Financial
C) Services Cloud

2. While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.
Which values-based design principle should be used to reinforce this feedback?

A) Use energy from renewable resources.
B) Focus on creating enduring advantage
C) Create products from recycled materials.

3. A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A) A journey map will allow the developers to start building.
B) A journey mapping exercise will provide ail of their technical requirements.
C) A journey map allows for the creation of a solution architecture diagram.

4. A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

A) Ensure all ideas have buy-in from technical stakeholders.
B) Explore feasibility and opportunities for future innovation.
C) Minimize technical stakeholders' input at this early stage.

5. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A) Customer Satisfaction Score (CSAT)
B) Net Adoption Score (NAS)
C) Increased transaction volume

Solutions: