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IBM P6010-G04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer & Regional Best Practices | 10% | - Case documentation and communication standards - EMEA-specific compliance and regulations |
| Topic 2: Maintenance and Support Methodologies | 30% | - Support lifecycle management - IBM EMEA support policies and procedures - Service level agreements (SLAs) for EMEA region |
| Topic 3: IBM Product Support Knowledge | 25% | - Warranty and replacement policies - Maintenance for IBM servers, storage, and systems - Firmware and software update procedures |
| Topic 4: Troubleshooting & Problem Resolution | 35% | - Diagnostic tools and log analysis - Escalation processes within IBM support - Common hardware and software issues |
