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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is considered by the 'partners and suppliers' dimension?

A) Defining controls and procedures
B) Working with an integrator to manage relationships
C) Using formal roles and responsibilities
D) Using artificial intelligence

2. Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A) 3 and 4
B) 1 and 2
C) 2 and 3
D) 1 and 4

3. Which phase of problem management includes analyzing incidents to look for patterns and trends?

A) Problem control
B) Problem identification
C) Post-implementation review
D) Error control

4. Which statement about outputs is CORRECT?

A) They describe how the service performs
B) They consist of several outcomes
C) They contribute to the achievement of outcomes
D) They capture customer demand for services

5. Which practice handles all pre-defined user-initiated service actions?

A) Service request management
B) Incident management
C) Deployment management
D) Service level management

Solutions: