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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Vorgehensweise stellt sicher, dass den Benutzern verschiedene Zugangskanäle zur Meldung von Problemen zur Verfügung stehen?

A) Vorfallmanagement
B) Aktivierung ändern
C) Service-Level-Management
D) Servicedesk

2. Welche der vier Dimensionen konzentriert sich auf die Verwaltung von Daten im Einklang mit Branchenvorschriften?

A) Wertströme und Prozesse
B) Organisationen und Personen
C) Partner und Lieferanten
D) Information und Technologie

3. Was beschreibt den Nutzen eines Dienstes?

A) Ein Dienst, der die Einschränkungen für den Verbraucher erhöht
B) Ein Service, der seine Service-Level-Ziele erfüllt
C) Ein Dienst, der die Leistung des Verbrauchers unterstützt
D) Ein einsatzfähiger Dienst

4. Welche Aktivität wird vom Leitprinzip „Starten Sie dort, wo Sie sind“ NICHT empfohlen?

A) Verwerfen bestehender Prozesse, bevor ihre Nützlichkeit beurteilt wird
B) Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, in die Beobachtung und Bewertung seiner Aktivitäten
C) Verwendung von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden
D) Anwendung des Risikomanagements bei der Einführung neuer Prozesse

5. Welche Aussage zum Change Management ist RICHTIG?

A) Es stellt sicher, dass Serviceanfragen dem normalen Änderungsmanagementprozess folgen
B) Es optimiert das finanzielle Risiko
C) Es optimiert das gesamte Geschäftsrisiko
D) Es stellt sicher, dass alle Änderungen vom Change Advisory Board (CAB) autorisiert werden.

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