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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A) Encourage informal teams across the organization
B) Hold regular meetings focusing on problem solutions
C) Incorporate the organization's vision into the team culture
D) Promote a culture of learning and development

2. A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

A) Commitment to continual improvement
B) Experience of financial management
C) Knowledge of how to log incidents and service requests
D) Technical knowledge of the supported products

3. Which is a reason why an organization should create competency profiles for each role?

A) To plan to fill all the mandatory ITIL roles
B) To ensure that IT specialists have pi-shaped skill profiles
C) To plan the professional development of team members
D) To ensure that technical skills are included in each profile

4. A large organization is planning to integrate multiple systems into its existing IT infrastructure.
What approach should the organization consider to achieve effective integration?

A) Using incremental delivery for the integration of multiple components
B) Adopting a 'big bang' approach for all integrations simultaneously
C) Implementing point-to-point integration for each system
D) Choosing direct integration with no predetermined order for deployment

5. An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?

A) Customer orientation
B) The value of positive communications
C) Organizational structure
D) Shift-left

Solutions: