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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Calling Name and Address can be overridden.

A) True
B) False

2. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

3. You can select multiple files to upload into a workspace in the Documents feature.

A) True
B) False

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Resend the invite.
B) Submit a ticket to Genesys Cloud support.
C) Add John to Genesys Cloud again so that a new invitation will be generated.
D) Reset John's password and let him know the password to log in with.
E) Tell John to be patient and wait for the email to arrive.

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Public Interface Services
C) Communication Services
D) Application Services

Solutions: