The benefit in Obtaining the EX0-115 Exam Certification
- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- Becoming Exin IT Service Management Foundation based on ISO / IEC 20000 means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average, an Exin Certified Exin IT Service Management Foundation based on ISO / IEC 20000 member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- When Candidates applying for a job or looking to promotion in their current position, an Exin IT Service Management Foundation based on ISO / IEC 20000 Certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- After completion of Exin IT Service Management Foundation based on ISO / IEC 20000 Candidates receive official confirmation from Exin that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
Certification Path
The Exin IT Service Management Foundation based on ISO / IEC 20000 Certification includes only one EX0-115 certification exam.
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EX0-115 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:
- The relationship processes and their relationships 15%
- The control processes and their relationships 20%
- The Service Management System (SMS) 20%
- Service Design and Transition 5%
- The resolution processes and their relationships 10%
- The service delivery processes and their relationships 15%
- Introduction to IT Service Management 15%
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EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design and Transition | 5% | - Service transition
|
| Topic 2: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 4: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 5: Control Processes | 20% | - Change management - Configuration management - Release and deployment control |
| Topic 6: Service Delivery Processes | 15% | - Information security management - Capacity management - Service level management - Service continuity management - Financial management for services - Availability management |
| Topic 7: Resolution Processes | 10% | - Problem management - Service request management - Incident management |
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