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BBPSD Customer Service Sample Questions:

1. Benchmarking is used to:

A) Keep track of your daily sales targets.
B) Compare your competitors' prices.
C) Test customer purchases.
D) Measure how your organisation is performing in relation to your competitors.

2. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Sales targeting.
B) Customer responsiveness.
C) Customer feedback.
D) Mystery shopping.

3. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Sales.
B) Selling.
C) Marketing.
D) Positioning.

4. Continuous improvement, by definition, means that a business is always looking for:

A) Ways in which the business can save money.
B) Better employees and more customers.
C) Small things that can improve the overall customer experience.
D) Continually getting better customers into the shop.

5. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Relaxed type.
B) Amiable type.
C) Authoritative type.
D) Analytical type.

Solutions: