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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Create a multi-site quote.
B) Set up a payment arrangement.
C) Manage changes to contract clauses.
D) Manage a customer moving out.

2. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure a custom Salesforce Service Cloud console.
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Assign the relevant lightning pages to the energy company's service agent user profile

3. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Bill
B) Statement
C) Service Account
D) Account

4. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

A) The team should follow the documentation and migrate the required components into the* development environment.
B) The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
C) The team should take a look at the application code, and then go and re-type the code into their development environment.
D) The team needs to copy and paste the required components from their trial environment into their development environment.

5. A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

A) At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
B) After the go-live, so the performance can be tracked directly in the production environment
C) Performance tests should not be done as part of UAT; it should only focus on functional requirements.
D) Just before the go-live, so the performance test does not alter the overall load on the system

Solutions: