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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What has to be considered in the service design stage according to ITIL?

A) the design of the service catalog
B) the design of measurement systems, methods, and metrics
C) the design of functions and applications
D) the design of Service Level Agreements

2. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) By interfacing with multiple technology APIs to implement unattended changes.

3. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM Service Management
C) IBM Workload Balancer
D) IBM SmartCloud Enterprise Provisioning

4. How can an incident management process provide value to the business?

A) to enable users to resolve problems
B) to align people and processes for the delivery of service
C) to reduce the impact of service outages
D) to help control infrastructure cost when adding new technology

5. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) switch the OS platform from AIX to Linux
B) install IBM DB2 on a PowerHA (formerly HACMP) cluster
C) double the number of IBM WebSphere and IBM DB2 nodes
D) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster

Solutions: