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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 2: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 3: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Definition and scope of organizational behavior - Individual behavior in organizations |
| Topic 4: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 5: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 6: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 7: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 8: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Which option defines organizational culture?
A) A method of stratifying the organization's target market
B) A system of unique physical parameters that describes the organization
C) A human resources department program for recognizing diversity
D) A unique system of shared organizational meaning
2. Which statement is true about groupshift?
A) It can be toward caution or toward risk.
B) It is a side-stepping technique.
C) It cannot be toward greater risk.
D) It is not a real-world phenomenon.
3. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member relations
B) Leader-member exchange
C) Task structure
D) Position power
4. What is social loafing?
A) A process by which individuals attempt to control the impression others form of them
B) The tendency for individuals to work harder when working collectively than when working individually
C) The tendency for individuals to expend less effort when working collectively than when working individually
D) An expectation that others will not act opportunistically when working collectively
5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?
A) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
B) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) A climate of trust, members who fill role demands, and an absence of conflict
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |







