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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Call Center
B) Field Sales
C) Any combination of channels.
D) Retail Store

2. How do today's customers interact with a brand?

A) Customers are increasing using only a single channel for all their interactions.
B) None of the above.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

3. Why do prospects need enterprise strength CPQ solution?

A) Sales reps do not know the products well and require help in recommending the best product that fit theirprospects needs.
B) All of the above.
C) Sales reps are too aggressive in their discounting.
D) Homegrown tools are expensive to maintain and spreadsheet solutions are always out
of date.

4. What are the key trends driving the Commerce space?

A) Businesses are becoming product-centric.
B) None of the above.
C) Customers want to simplify shopping by using one channel for a given transaction.
D) Customers expect highly personalized and rich interaction.

Solutions: