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What is the duration of the ITILF Exam
- Number of Questions: 40
- Format: Multiple choices, multiple answers
- Passing Score: 65%
- Length of Examination: 60 minutes
Certification Path
There no prerequisite for this exam.
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How to book the ITILF Exam
These are following steps for registering the Exin ITILF exam. Step 1: Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for Exin ITILF Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Think and work holistically - Focus on value |
| Topic 2: Four Dimensions of Service Management | 10% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Topic 3: Key Concepts of Service Management | 15% | - Value co-creation, services, products, and outcomes - Service relationships, stakeholders, and costs/risks |
| Topic 4: ITIL Management Practices | 25% | - Technical management practices - Service management practices - General management practices |
| Topic 5: ITIL Service Value System (SVS) | 20% | - Governance and continual improvement - Purpose and components of the SVS |
| Topic 6: Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
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