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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Check the IVR prompts.
B) Reinstall the UAP software on all agent computers.
C) Check the connectivity and status of the authentication/AAA server.
D) Restart the CTI server.

2. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A) It does not require an internet connection.
B) It is always the cheapest option.
C) It is the simplest to manage.
D) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.

3. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Real-Time Wallboard.
B) System Health Dashboard.
C) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
D) Historical Agent Performance Report.

4. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A protocol for authenticating SIP endpoints.
B) A method for restricting system access to authorized users based on their role within the organization.
C) A feature for blocking unwanted calls.
D) A technique for encrypting voice calls.

5. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) BYE
B) ACK
C) 200 OK
D) INVITE

Solutions: