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Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
ServiceNow System Administrator Certification Exam
ServiceNow System Administrator Certification Proves Successful the candidate has the essential skills and knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Passing this System Administrator Certification exam also sets a set of experiences necessary to continue on ServiceNow certification paths. It is a prerequisite for Of course. The exam consists of approximately (60) questions. For every question from exam, there are several possible answers. The person who takes the tests. answer the options and select the correct answer to the question. After completing and submitting the exam, you will immediately get a positive or negative result. calculated and shown to the candidate.
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ServiceNow CSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Topic 2: Data Management | - Tables and CMDB basics - Import sets and data loading |
| Topic 3: Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
| Topic 4: Service Management Applications | - Incident and problem management - Change and request management - Knowledge management - Service catalog and request fulfillment |
| Topic 5: ServiceNow Platform Fundamentals | - Lists, forms, and filters - Platform architecture and components - Navigation and user interface |
| Topic 6: Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
