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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Which object is exclusively available to users in setup to perform direct store delivery?

A) Order
B) ProductTransfer
C) Delivery Task
D) Shipment

2. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
B) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
C) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
D) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data

3. Which of the following represent the three ways of performing a promotion check during an in-store visit?

A) Unit Promotion, Product Category, and Product Coupons
B) Clearance Promotion, Volume Promotion, and Product Coupons
C) General Promotion, Individual Product, and Product Category
D) Individual product, Product Coupons, and Volume Promotion

4. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Create an order validation task in the Order Fulfillment process.
B) Configure Advanced Rules to validate the quote configuration.
C) Configure steps in the Order Fulfillment process to guide the product configuration.
D) Implement the Guided Sales using OmniScripts.

5. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?

A) Check-in through Salesforce Maps on mobile
B) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
C) Check-in through Salesforce Mobile App
D) Check-in through Einstein Vision

Solutions: