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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the feature since otherwise business representative will not accept the iteration results.
D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Question 2

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Address
B. Premise
C. Place
D. Service Account

Question 3

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D. Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Question 4

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Question 5

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records may reduce query performance due to large data volumes
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
E. Migrating Assets instead of orders would provide more business Value.

Solutions: