Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
What is the duration of the 1Z0-325 Exam
- Length of Examination: 150 minutes
- Passing Score: 60%
- Number of Questions: 80
- Format: Multiple choices, multiple answers
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Staff and Profile Management | - Configure agent workflows - Set up staff accounts and roles - Create and manage profiles - Define permissions and access rights |
| Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Site Configuration and Administration | - Message templates and variables - Passport configurations - Search priority and keywords - System settings and configuration |
| Application Appearance | - Create and implement Workspaces - Create Navigation Sets - Design Agent Interfaces - Configure Customizable Menus |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Analytics and Reporting | - Define report access and sharing - Create standard and custom reports - Configure dashboards |
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